Emergency help 116117 is not available in the following situations

- Non-urgent matters, such as health problems that require non-urgent treatment, inquiries about laboratory results, prescription renewals and prolonged health problems that have not worsened - In non-urgent matters, you can get help from your health center or the outpatient clinic treating you. - Family inquiries - There is no connection to another healthcare facility and the situation does not require urgent treatment or evaluation - If you have already been instructed to go to the emergency room by another healthcare professional or you have an emergency referral, you can go directly to the emergency room